help center
Welcome to the Help Center! We’re here to assist you with all your eyewear needs. Whether you have questions about orders, returns, or products, you’ve come to the right place.
How do I place an order?
- Browse our selection of frames and lenses.
- Click "Add to Cart" for the items you want.
- Proceed to checkout, enter your details, and complete your payment.
What payment methods do you accept?
We accept major credit/debit cards, PayPal.
Can I use my insurance?
Yes! Check our Insurance Information Page for details on how to apply your benefits.
How do I provide my prescription?
You can:
- Enter your prescription manually.
- Upload a photo of your prescription.
- Email it to us at prescriptions@keralink.com with your order number.
Do you offer non-prescription lenses?
Yes, we offer clear, blue-light, and sunglasses lenses without prescription.
What if my prescription is expired?
You’ll need an updated prescription. Check with your optometrist to renew it.
How long does shipping take?
Standard shipping takes 5-7 business days. Expedited shipping options are available.
Do you ship internationally?
Yes, we ship to select countries. Check our Shipping Policy for details.
Can I track my order?
Yes, tracking details will be emailed once your order ships.
- KeraLink International
- privacy@keralink.com
- +123456789
- 300 E. Lombard Street Suite 1510 Baltimore MD 21202 USA
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in original condition. Custom lenses are non-refundable.
How do I initiate a return?
Visit our Returns Portal. Enter your order number and follow the steps.
Can I exchange my glasses?
Yes, exchanges are available within 30 days. Contact us to begin the process.
How do I find the right frame size?
Use KeraLink SmartFit.
What materials are your frames made of?
Our frames come in various materials, including acetate, metal, and titanium.
Do you offer blue-light-blocking lenses?
Yes, blue-light-blocking lenses are available for all frames.
Contact Us
Still have questions? Our team is happy to help.
- Email: support@keralink.com
- Phone: 1-234-567-890 (7 am – 11 pm ET)
- Live Chat: Available 24-7