Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your eyewear, we are here to help. Please read our Returns Policy below to ensure a smooth return process.

Return Eligibility

We accept returns on eyewear (frames and lenses) within 30 days of receiving your order, provided that:

• The items are in their original condition (unused, undamaged, and in their original packaging).
• Prescription lenses have not been customized to your specifications or are not in use.
• The return is requested within the specified 30-day period from the delivery date.

Please note, we are unable to accept returns on:

• Custom or prescription lenses (unless defective).
• Gift cards or sale items.
• Open or used contact lenses.

How to Return Your Eyewear

If your purchase meets the return eligibility criteria, follow these steps:

Contact Us: Reach out to our Customer Service team at [email address] or call [phone number] to initiate the return process. Please include your order number and reason for return.
Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number and instructions on how to send your item back.
Pack Your Return: Carefully pack the eyewear in its original packaging. Include all parts, accessories, and documentation.
Ship Your Return: Send the package to the address provided by our Customer Service team. We recommend using a trackable shipping service to ensure your return is received.

Return Shipping Costs

If the return is due to a mistake on our part (e.g., damaged goods, incorrect item received), we will cover the return shipping costs. For returns based on change of mind or incorrect purchase, you are responsible for the return shipping fees.

Refunds and Exchanges

Once we receive and inspect your returned eyewear:

Refunds: If your return is approved, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
Exchanges: If you would like to exchange your eyewear for a different style or size, we will help you with the exchange process. The returned item must meet the return conditions outlined above.

Defective or Damaged Items

We take great care to ensure that all items are shipped in perfect condition. However, if you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will either replace the item or provide a full refund based on your preference.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Items marked as final sale.
• Eyewear that has been customized (prescription lenses or engraving).
• Contact lenses once opened.

Contact Us

If you have any questions or concerns about your return, please feel free to reach out to our Customer Service team at:

• Email: info@keralink.com
• Phone: +123456789
• Address: 300 E. Lombard Street Suite 1510 Baltimore MD 21202 USA

We are committed to providing excellent customer service and will assist you in any way we can to ensure your satisfaction. Thank you for choosing KeraLink Eyewear! We appreciate your business and look forward to serving you again soon.