Welcome to our online eyewear store! We're excited to help you find the perfect pair of glasses. Below, you'll find all the details you need about our shipping process to ensure a smooth and enjoyable shopping experience.

Processing Time

All orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).
Orders placed on weekends or holidays will be processed the next business day.
If you’ve ordered prescription eyewear, please note that processing times may vary depending on the complexity of your prescription. We will notify you if there are any delays.

Shipping Methods & Delivery Times

We offer several shipping options to suit your needs. Below are the estimated delivery times after your order has been processed:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1 business day (available for select locations)

Please note: Delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays.

Shipping Rates

Shipping fees are calculated at checkout based on the shipping method and delivery location. We offer:

• Free Standard Shipping on all orders over $50 within the United States.
• For orders under $50, shipping costs will be calculated during checkout.

International Shipping

We currently offer international shipping to selected countries. International shipping rates and delivery times will be calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. For more information, please check with your local customs office.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information, allowing you to track your package's progress online. If you have any questions about your shipment, feel free to contact our customer support team.

Address Accuracy

Please double-check your shipping address before completing your purchase. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Shipping Delays

While we strive to get your eyewear to you as quickly as possible, occasional delays can occur due to factors like weather conditions, high demand, or carrier issues. If your shipment is delayed, we’ll keep you updated as best as we can.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer support team immediately. We’ll work with the carrier to resolve the issue and ensure you receive your eyewear as quickly as possible.

P.O. Box Deliveries

We can ship to P.O. Boxes using Standard Shipping. However, certain expedited shipping methods may not be available for P.O. Box addresses.

Customer Support

If you have any questions or concerns about our shipping policy, feel free to reach out to our customer support team at help@keralink.com or +123456789. We’re here to help!

Thank you for choosing KeraLink Eyewear. We look forward to delivering your new pair of glasses soon!